Red Bird Acupuncture and Chinese Medicine

Terms and Conditions

Text messages to the clinic phone line are for scheduling requests and changes only. For all other inquiries, please send an email or call the clinic during business hours.
Emails sent Monday through Thursday between 9am and 6pm will typically receive a response within 24-48 hours.
Emails sent on Fridays between 9am and 6pm will be responded to on Monday, or Tuesday if Monday is a federal holiday.
Questions via email or phone call unrelated to scheduling appointments that require back-and-forth communication with the practitioner will be billed as consultation fees in 15-minute increments.

A 24-hour notice is required for cancellation or rescheduling of appointments.
Cancellations made less than 24 hours before the scheduled appointment time will result in billing for the full service fee.

No refunds will be provided for services rendered.
No refunds will be given for herbal formulas, with the exception of unopened patent formulas within 30 days from purchase.
Custom formulas are not refundable.
Packages for treatments expire 1 year from the date of purchase, with no refunds for unused services.
Requests for refunds for unused services in a package purchased within 1 year’s time will be calculated as the difference between the fees for a single treatment and the fee for services purchased under the package price.

Non-scheduling related inquiries requiring extended communication with the practitioner will be billed as consultation fees in 15-minute increments.

You will be directed to an online Terms and Conditions Form when your appointment is scheduled. Please read and sign prior to arriving at your appointment.